Troubleshooting
| Issue | Likely cause | Fix |
|---|---|---|
| Not triggering | Disabled, or event not selected, or no matching activity yet | Enable it, check event selection, then trigger a test activity |
| Wrong Endpoint URL | Typo or outdated address | Edit the webhook, correct the URL, then retry failed deliveries |
| No deliveries shown | No events fired yet, or you are looking at Recent Deliveries (pending and failed only) | Trigger a test event, then click View All to see the full history in the slide panel |
| Failed deliveries | Destination down, wrong URL, or rejected request | Read the error message, fix the destination or URL, then Retry |
| Secret / authentication failed | Wrong Secret, or receiving system is not validating with Secret + request payload | Use the same Secret and verify with HMAC-SHA256 as described in Secure Your Webhook. If you regenerated the Secret, update it on the receiving side too |
| Permission Denied | Missing Access to Webhooks or Admin access | Ask an administrator to grant it under Access Control → Company. See Access Permissions |
| Webhooks menu missing / not in plan | Feature not enabled for your company | Contact your Celoxis administrator or contact us |
If you open Webhooks without the right permission, Celoxis shows Permission Denied.
If webhooks are not included in your plan, Celoxis shows that the feature is not available.