About Cyberlogic
Cyberlogic is a managed service provider (MSP) offering IT support, infrastructure management, and cybersecurity solutions across diverse industries.
- INDUSTRY IT, Cybersecurity, IT Infrastructure
- LOCATION South Africa
IT Support
Smartsheets
IT Infrastructure
Cloud
The Challenge
The IT services industry is characterized by high-paced environments where project success depends on seamless collaboration, precise task management, and real-time reporting. Companies like Cyberlogic often grapple with:
Resource Management Complexity
Difficulty in balancing workloads across teams and updating frequent changes in schedules.
Time-Consuming Administrative Work
Project managers and engineers spend significant time maintaining and consolidating project updates, detracting from strategic focus.
Limited Visibility into Project Status
Lack of real-time insights into performance metrics or task progress.
Manual Reporting Hassles
Generating reports for CxOs required exporting data and manually compiling presentations, consuming hours every week.
The Struggle with AutoTask
TPrior to adopting Celoxis, Cyberlogic relied on AutoTask for project management. Despite being a robust tool, it failed to meet Cyberlogic’s needs:
Cumbersome Updates
Keeping project plans current was a labor-intensive process, averaging four hours weekly per project manager or architect.
SLow User Adoption
Feedback revealed that employees found AutoTask challenging to engage with, making it difficult to maintain real-time project updates.
Manual Reporting
Reporting was an entirely manual process, requiring data exports to spreadsheets and PowerPoint presentations. This consumed valuable time and slowed the decision-making process.
